The issue concerns the refusal of staff to provide the expected level of customer service and assistance.

To Whom It May Concern at Nando's Customer Service, I am writing to express my strong disappointment and file a formal complaint regarding the service I received from staff members at your [Nando's Restaurant Location - grassy park branch on 31/10/2025 of Visit] at approximately [Time of Incident 13:30 PM]. The issue concerns the refusal of staff to provide the expected level of customer service and assistance. Details of the Incident: wanting yo use the rest room before placing my order and was told i cant use the toilet

Impact of the incident This delayed my meal, ruined my dining experience, or caused significant inconvenience. They told me i cant use there toilet. I believe that the staff's actions were unacceptable and not in line with the high standards I associate with the Nando's brand. A customer should never be refused help or be made to feel ignored when seeking assistance. Desired Resolution: I request that this matter be investigated thoroughly and that appropriate action and training be taken to ensure this level of service does not happen to other customers. I would appreciate a formal apology and an explanation of the steps you will take to resolve this. I look forward to your prompt response within 5 days. Thank you for your attention to this serious matter. Sincerely,

Hashiem