1 reviews | Active since Sept 2017
The baddest experience EVER with my favorite take out, well used to be my favorite.
So today at 17:57 I placed an order for my parents. We were told it will be delivered in 45 minutes, upon delivery the incorrect order was delivered to us. I was not present at that point so my Father was the recipient, he did not check the order as we never have a problem with our orders. My father then called and advised them that we have the incorrect parcel and that they send out a driver with the correct parcel. He was advised that the driver is already on his way as the customer who received our parcel also contacted them. They took forever and my father then called to ask what the problem was, they then promised a call back, but they never called. This all happened between 17:57 and 20:43 when they contacted me to advise me they driver had a bad experience so he doesn't want to return to my area (Newfield's Village) so do i not want to do the exchange tomorrow (HOW INHUMAN IS THAT), although the quicker route to our area is through Hanover Park avenue, we always advise them to take the Newfield's route as it is safer and is less traffic (you literally have to turn left on Turfhal road and continue driving until the Southern Wind shipyard and follow your gps from there). They then contacted my father to say the driver is on his way at 21:06. My father then contacted them just after 22:00 only to find out they are not coming at all.
I am disgusted in the service because my parents haven't eaten, because they were looking forward to enjoying their favorite meal after a long week of hard work. Like how on earth can you ask someone if they want to do the exchange of FOOD the next day. This is the most unprofessional act i have ever come across. My father is extremely upset and went to bed on a empty stomach. He is also diabetic and has to eat a certain time.
So yeah, that was my experience. The other customer's parcel is still on the kitchen counter where the driver left it. PLEASE DO NOT USE THIS NANDOS AGAIN AS WE WILL BE FETCHING OUR MONEY TOMORROW AND NEVER RETURNING.
Also note, we always spend R300-R400 on an order. This time around is wasn't that much, but the whole experience was pretty messed up.
Good Day Taylor,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Good Day Taylor,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)