Terrible Standard of Service Delivery

Dear Nando's Management,

I am writing to express my dissatisfaction with the consistent poor service at your Port Shepstone branch in Oribi Plaza. This is now the third time I have visited the store, only to be told that you cannot fulfill my order due to a lack of chicken strips. When I asked if a fillet could be cut into strips, this reasonable request was refused, and I was offered a pulled chicken and cheese wrap instead. I find this unacceptable as a solution, and quite frankly, far below the standard of customer service I expect from Nando’s.

I place orders with Nando's every two weeks, often for up to 12 meals, and each time there seems to be an issue with either the order or the service. This consistent pattern of poor customer service is frustrating and disappointing.

If this is not addressed, I will be taking my business elsewhere, such as Tiago’s, as it seems Nando's at this branch does not value its customers' business.

I trust that this matter will be taken seriously and that corrective measures will be implemented.

Order was placed and paid for at 12:57, by 13:37 we were still waiting for the food - this was for two meals - absolutely shocking!!!!!

Sincerely,