Terrible service Nandos The Crescent umhlanga

This is for Nandos in the Crescent umhlanga, I purchased 2 Quater chicken meals with 1 breast piece and 1 leg piece, as sides I took a peri tatoe wedges and peri peri chips.

When I got home after picking up my order we found that the chicken was dry and had a couple drops of sauce and the peri tatoes was tasting like it was prepared earlier in the day, it was not good at all.

Forbyhe past 3 days after that I had tried calling the restaurant however they never answered the phone so I called customer care, that is when they contacted the store and spoke to the manager who then called me back. The store manager had advised that she will view the footage and get back to me.

After viewing the footage she calls me and tells me that the meals were prepared correctly and that nandos only allows 1 drop of sauce in the chicken. I then continued to advise her that there was absolutely no suace at all, if I wanted dry chicken or plain chicken I would have went to checkers hyper and bought filets and popped it in the oven.

All the manager said was sorry and that that is the nandos policy. I always purchase this meal and most of the time from the Phoenix branch where I never had an issues but these guys are ridiculous, you pay so much for food but you get served absolute ****.

I then continued to log an official complaint with the head of customer care who advised me that I will get a call from the area manager in 24 to 47l8 hours, it's been 1 week now and no one has called me.

I am absolutely disgusted with the way nandos is handling their business and is more worried about creating humorous videos and adverti*****ts instead of servicing their customers and listening to their concerns.

Guys it's been 1 week since I logged my official complaint and no one has gotten back to me.

I will never recommend nandos at the Crescent again, purely because of their service and quality of food.