Terrible service - Nandos Meyersdal

Earlier tonight my wife placed an order from Nandos Meyersdal. A Boujee bowl and a quarter chicken meal. An hour later, we received our order. To start off, my portion of chips was scattered in his storage unit at the back of his bike. The food was also cold. To top off an already terrible experience, the chicken was not in the order. This is not the first time that this has happened, it is also not the first time that I have had to formally complain. This is however, the first time that the manager of the store has been defensive and rude. Sylvia was defensive and constantly talked over me. In this day and age, service and customer experience should paramount to running a successful business. Specifically a business who is known for poor service in their community. Sylvia is not management material, someone that does not know how to deal with conflict situations or how to turn a conflict situation into a positive situation. I asked her for the Regional managers number and she gave me a business card for the Nandos contact centre. To top off a terrible experience, the replacement quarter chicken meal that was given to me was cold and dry, the chips were cold and the Garlic roll was cold, had no garlic butter and was extremely dry. To say I would never order from Nandos Meyersdal again, would be putting it mildly. Learn how to run a business!!!