Terrible service from call center

Call center lady was rude!!!!!? Came to collect and waited an hour!!!!! I'm beyond shocked. The agent over the phone had so much attitude!!!!! They only started making the meal when we arrived.

Reference details below on order. Ola! Come and grab your order from Queenstown at around 13:25. Pls collect IN the restaurant. Order number 8315/238318. For queries: *** See your order online: http://tinyurl.com/ydcl63va