MM
Mbali M
1 reviews | Active since Apr 2017
14 Mar 2021, 09:07
Terrible service-Davenport Nandos
Every time I order with Nandos online, trust that the food will be delivered years later, yesterday was the worst when I ordered a quarter chicken meal and a kids burger meal at 18:02 ETA was 18:50 but to my surprise the food came at 20:49 after I had made several calls to the store and no one bothered to call me back. Nandos needs to realize that we're paying customers and it's only fair we get treated as such ,cause I doubt they'll ever accept us customers paying for food after we've consumed it. All I got was a lousy "sorry" while I was stuck with a hungry 2 year old child that was crying hysterically...this is really annoying as it happens all the time when I order online ...Terrible SERVICE!!
Helpful (0)
Replies (1)0
Replies (1)
Nando's's replyOfficial
14 Mar 2021, 11:43 Dear customer, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: **********Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply14 Mar 2021, 11:43
Official
Dear customer, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: **********Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)