Terrible service at Nandos

Morning...I I placed a delivery oder online(in Jan 2025). The driver delivered to wrong address. After some time,I called the store & the manager insisted that I had received my order. She then told me that I must wait,they will send the driver back to fetch the order & deliver it to correct address if he had taken it to wrong address . I asked her why shld I be made to wait & she insisted. I then called the driver(I had missed his call) & he told me that he is on the way back. I called him back again after a while & he told me that he had gone back to were he had delivered & found the order still there & asked me if he shld bring & I eefused- told him to take it back to the manager & that she must call me when she gets the order- she never called. I logged a complaint via their Caroline,got a ref # & a manager from Nando's Menlyn (Jonas) called me. I told him I want my money back & he told me that he wld need my bank statement of whch I refused(I will not give Nando's access to my pvt life),but told him that I will send him a bank letter,of which I did. Up until now ,no refund. Case # : cas-535440-B6X8Z3