1 reviews | Active since Jul 2009
Terrible Service and Management attitiude
<p>placed an order for lunch at 1pm, called at 2:30pm to find out where my order is naturally since its 1 1/2 hours later , the manager starts raising his voice and not apologetic at all and blaming it on the call centre who apparently gave him the order only 40mins later after we placed it. He refuses to apologise for their terrible service. I dropped the call in his ear, he later phones back telling my colleague how disgusting my behaviour is, I am not sure is this management etiquette at all? he tells her I don't even have to pay for the food if I don't want. I didn't want the food for free if thats what he thinks, I just expected some respect as a customer. the food eventually arrived here at 3pm , exactly 2 hours later which I sent back, poor driver at least apologised for the bad service of the store. This is not the first time I have received this kind of a service from Nnados Ormonde , they always seem to get the order wrong or something or the other. Training def needs to be implemented at the store.</p>
Dear Fauzia,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Dear Fauzia,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team