LM
Lloyd M
1 reviews | Active since Mar 2017
17 Feb 2020, 12:23
Terrible Service
On Saturday 15/02/2020 me and my girlfriend decided to order a full chicken via Mr Delivery. We ordered a full chicken cut in 4 pieces, mild with extra sauce. We always order at the same branch, the one in Nelson Mandela Street in Rustenburg. This is by far the worst experience I've ever had with Nando's. The only thing that was correct about our order, was the chicken being cut in 4 pieces. There was literally no sauce in the chicken, and if you guys had a flavour of "Salted", that's exactly what I got, I honestly didn't believe that I was eating a Nando's chicken
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Nando's's replyOfficial
17 Feb 2020, 15:17Dear Lloyd, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team
Nando's's reply17 Feb 2020, 15:17
Official
Dear Lloyd, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team