1 reviews | Active since Sept 2020
Terrible service
27/11/2030 - placed an order using the app with @NandosSA Cresta at 19:42 received confirmation sms of order 'Ola! Your order from Cresta is in the kitchen & should be in your hands around 20:30. Order number 621/380607. For queries: ***'. At 20:46 called the restaurant spoke with Raymond who confirmed that the driver could not deliver due to the rain which I understood. Called again at 21:08 spoke with Raymond who informed me that the driver is on his way but at 21:21 no driver no food called the restaurant spoke with Michael with no success to resolving the matter. He informed me that the driver is out but did not find my place which is 15 min from the shopping centre. I asked why the driver did not call me to confirm delivery address. I did not get a clear response and requested a refund as it is already late for my family to eat. It was a heated conversation and requested refund but was informed because I ordered from the app it is not easy to make a refund. At 21:42 the restaurant called explaining what happened and I requested a refund and no contact from the restaurant but was informed that they cannot reverse it as I ordered via the app but I asked why the charge was from the restaurant. I'm really disappointed with Nandos Cresta. I will see if the transaction will be reversed.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website.
Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website.
Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)