Terrible service

I ordered a takeaway from nando's sibaya. A full chicken extra hot cut in 8 with extra basting. When i went home and opened the nandos to my disappointment was no basting( Not even the extra that i asked for) dry over cooked chicken. And best part the chicken was mild, not hot, not extra hot, but mild. I was excited like a child on Christmas day to have ordered a nandos full chicken after about 8 months and to be this disappointed feels like a sin. Thank you for disappointing me more then Covid-19.