1 reviews | Active since Jun 2016

21 Jun 2017, 11:57

Terrible service

<p>Im very disappointed with Nandos gateway </p> <p>1st they make me pay twice for my food bcoz while they were doing the 1st transaction the system got jammed and apparently that payment was going to be reversed automatically since the receipt did not come out ' so i ate my food n still realised that payment was not reversed so i spoke to the manager who promised it wud be reversed in 24 hours n she was going to call me to confirm but till now she hasnt call this happened on the 18th of June and my money is still not paid back into my account.</p>

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Replies (1)
Nando's
Nando's's reply21 Jun 2017, 16:29
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)