pM
portia M

1 reviews | Active since May 2016

25 Oct 2018, 13:57

Terrible service

the most terrible experience today. we placed an order at 12:25 and we got an sms confirming delivery for 13:15. we called the call centre to enquire at 13:30 for our order and we where told they can not trace the driver. we called at 13:45 we were told they need to call the store and speak to the store manager because they can not give us the store contact details.

This its absolutely nonsense, we wont pay for this delivery when ever the driver decide to pitch

0
Replies (2)
pM
portia M's update25 Oct 2018, 14:35
Reviewer Update
Nandos drive arrives at 14:35 to deliver food that was supposed to be delivered at 13:15. I refused accept the food and told the driver to return back. disgusting how this particular nandos has no regards for their customers
Nando's
Nando's's reply25 Oct 2018, 17:28
Official

Dear Portia,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)