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Nyabe N

1 reviews | Active since Sept 2018

01 Oct 2018, 16:18

Terrible Service

Again. Nandos has disappointed me yet again, not to mention that they have not delivered on the promises from my last complaint but has once again shown terrible service, I have received my order without any cutlery to eat with and also no serviette as well and then to top it all my food was burnt, badly burnt this is unacceptable and is ridiculous last time I advised that food was burnt I was asked about pictures , no doubt this time I have evidence.

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Replies (1)
Nando's
Nando's's reply02 Oct 2018, 12:18
Official

Dear Nyabe ,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)