Terrible service
I went to Nando's in Horizon view last week. Never planned on getting take aways, but the electricity at home was out, so i decided to go to Nandos as it's the healthier option. I ordered a mild chicken strips, spicy rice and veg for myself and a kiddies meal with l/herb chicken strips for my daughter. We waited 10 minutes in the drive thru for the food to come, after i made payment. Already irritated by the long wait, we got home just to find that the chicken strips in the kiddies meal was peri-peri and too hot for her to eat, and my box was only half full with rice and chicken strips, no veg. I regret going to this Nandos, as it was not in my budget to begin with, then had to wait in the hot car for so long just to get food that my 6 yr old couldn't eat, and mine being half an order. But you still pay full price. This is totally unacceptable.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10 pm (including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10 pm (including public holidays)