vM
vasantha M

1 reviews | Active since Sept 2017

01 Sept 2017, 14:17

terrible service

On 1 September 2017 we had placed an order from Nando's Tongaat ********** but they failed to deliver up until 2pm we had made numerous calls to them inquiring about the order and we were given may promises about the delivery times but still no delivery. i find that this is completely unprofessional and unacceptable from a service point of view. no apology was received and neither was any form of empathy shown. we unfortunately, at the office, have to take turns on lunches but due Nandos lack of service delivery nobody had the opportunity to have lunch on this day

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Replies (1)
Nando's
Nando's's reply01 Sept 2017, 19:06
Official

Good Day Vasantha

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Regards,

Nandos Customer Care