TERRIBLE SERVICE
<p>I will never buy any food from a Nando's restaurant again. Yesterday (08/03/2017) was the second time we've been to the branch in Greenstone and once again we got TERRIBLE service. Previously I complained on the Nando's website and until today not one person have called or responded to my complaint. First there was a disaster as the computers had to be updated - some software update, so only 1 till was open and this over lunch time which is really ridiculous. Our order was eventually taken at 12:16. I went to run some errands and return to the restaurant at 12:35 only to find that they haven't even started preparing the food for my order. The manager of the store took our slip and gave it to one of the ladies - she then took it to the kitchen and then we realised that no food has been made as yet. She returned to the counter not giving us any feedback as to what is going on with our order and avoided eye contact at all times - she just carried on sorting out other orders. We tried calling the manager as he walked by but he just ignored us. When the lady who attend to us eventually reacted to our calls we asked to speak to the owner of the store. All he said was that the system is being updated and that they can view the orders, but we could cleary see the orders on the kitchen staff's screens. And that was it, we had to wait another 10 - 15 minutes for our order to be ready. This is very unprofessional - surely when you know you are having system errors you can print duplicate slips and give them to the kitchen staff in order to get the orders going........updating your system is not a good enough answer. This just makes me wonder how poor and bad the service was in the days before these systems was put in place. This is disgusting and very disappointing - the store owner or even the manager could have taken it upon themselves to make sure that the service they provide to the public are good, especially when having some system issues. OH AND TO MAKE MATTERS EVEN WORSE, THE KITCHEN STAFF IS WORKING WITHOUT ANY GLOVES, TOUCHING THE FOOD WITH THEIR BARE HANDS. SIS!!!</p>
Dear Yolande,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Yolande,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)