1 reviews | Active since Jul 2013
Terrible Service
My husband and I were attracted by the beautiful design of the Nandos in Maponya mall. Pity the service doesn't match the beautiful deco and design. We arrived at 11h30 yesterday and were served by a waiter called Lebogang. This gentleman brought our food in bits and pieces. We were told the food would be ready in 8 to 10 minutes, it got there 20 minutes later which wasnt an issue for us. We asked for the rolls that were supposed to come with the food and it took him another 10 minutes to get that for us. while he was gone, i realised my order was wrong, so i had to wait for him to come back. The rolls came, but there was no cuttlery, he took a further 10 minutes to get us cuttlery, and tomato sause. this back and forth took about 45 minutes. We returned our food to him because with all the waiting, the food got cold. By 12h50 when we left, i hadn't eaten my food which i asked to be put in a takeaway, the manager \ Dumisani"who said we must wait for him to sort it all out left us on our table and we eventually left because he didn't attent to us. Nandos"
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)