1 reviews | Active since Nov 2016
Terrible Service
<p>Nando's Lambton. I have called and placed an order for delivery (to my work place) at 11h50 on the 28.11.2016. I have called back at 13h00 and Joyce advised that the driver has already left for delivery. I then called at 13h30 to follow up but was advised by Precious that the driver will be here in a few minutes as they had too many orders. At 13h35, Isaac (driver) arrived with an order for someone in a different department that was placed 10minutes after my order. I then contacted Nando's Lambton again to speak to the manager (Sithembiso) of which I was transferred to him but there was no answer. I was given his direct line ( ********** 739) of which there was still no answer. 2 hours later and I still do not have my order.</p>
Received a voice message as well as an email from Nandos Lambton on the 01.12.2016 stating that I should come through to collect a "compliment". I went through today (23.12.2016) and received even worse service. Sithembiso (the Manager), did not apologise for the service we received, instead. he argued stating that "Apetite" deals with their orders and the delivery and "Apetite" did not do what they supposed to do. Sithembiso advised that he has not received the vouchers from "Apetite" as yet and offered us 3 Hot Pots as this is what he can afford because he is paying from his own pocket. He also questioned why I did not call him before coming through as he had requested but as per the email I have received, he requested I come to the store. Kindly see below email received:
____________________________________________________________________________________
From: Nandos Lambton ********** />Date: Thu, 1 Dec 2016 14:40:34 +0200
To: ********** />Cc: 'Nandos Customer ********** />Subject: apologising
Good day
I apologise with the service you received from Nandos Lambton there was a confusion between
The Drivers and staff members ,in which we had a meeting about and we came with a solution
I really apologise ,i am kindly asking you to visit the store the store has a compliment for you
Regards
Management
____________________________________________________________________________________
Sithembiso has now requested that we come through on the 03.01.2016 to collect the voucher. This has been the worst service I have ever received. Sithembiso had still argued with us stating he does not want to "accuse" us for anything and this is how he will solve this issue.
Received a voice message as well as an email from Nandos Lambton on the 01.12.2016 stating that I should come through to collect a "compliment". I went through today (23.12.2016) and received even worse service. Sithembiso (the Manager), did not apologise for the service we received, instead. he argued stating that "Apetite" deals with their orders and the delivery and "Apetite" did not do what they supposed to do. Sithembiso advised that he has not received the vouchers from "Apetite" as yet and offered us 3 Hot Pots as this is what he can afford because he is paying from his own pocket. He also questioned why I did not call him before coming through as he had requested but as per the email I have received, he requested I come to the store. Kindly see below email received:
____________________________________________________________________________________
From: Nandos Lambton ********** />Date: Thu, 1 Dec 2016 14:40:34 +0200
To: ********** />Cc: 'Nandos Customer ********** />Subject: apologising
Good day
I apologise with the service you received from Nandos Lambton there was a confusion between
The Drivers and staff members ,in which we had a meeting about and we came with a solution
I really apologise ,i am kindly asking you to visit the store the store has a compliment for you
Regards
Management
____________________________________________________________________________________
Sithembiso has now requested that we come through on the 03.01.2016 to collect the voucher. This has been the worst service I have ever received. Sithembiso had still argued with us stating he does not want to "accuse" us for anything and this is how he will solve this issue.