1 reviews | Active since Oct 2018
Terrible meals and unsatisfactory response from Manager
Ordered 2x Nandos hotpot- one mild and one hot, but both were hot. The pulled chicken in both meals was terribly burnt and bitter and the coleslaw did not have enough mayonnaise. Gave a review on the Nando's App, the manager phone 3 days later and ''challenged" me to come into the Nando's chilli lane for a taste. Was unsatisfied with the response and informed the Nando's contact center agent, who promised to contact the manager, but has since not gotten back to me, 2 weeks later.
Good Day Happiness
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
The Nando's Customer Care Team
Good Day Happiness
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
The Nando's Customer Care Team