AM
Alexia M

1 reviews | Active since Mar 2009

24 Jun 2016, 13:19

Terrible food and service

<p>We ordered a huge order today for R2500. When we received the order there were about 4 meals missing. Not to mention the food itself was not up to normal Nandos standard that we know of. The wedges were very hard, the burger meal fillets were absolutely flat, it was almost as if we were eating roll, sauce and garnish. We order almost every week from this St. Johns Nandos and this is worst service we received, we are very disappointed as this has brought the standards of the "Nandos chicken"we all know as juicy and as quality down. Terrible!!!</p>

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Replies (1)
Nando's
Nando's's reply24 Jun 2016, 14:54
Official

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)