TERRIBLE EXPERIENCE WITH ORDER AT NANDOS

I placed an order with Nandos for a Mild Hot Pot around 14:10 today and the order went through to Nandos Rondebosch in Cape Town. Order was scheduled to arrive at 15:10. Unlike usual orders, there was no link for me to track the order so at 15:10 my daughter went outside to wait for the order. After waiting 15 minutes, she went into the house and I called the Nandos customer service who put me through to the branch. I was told the driver was given the order and I advised he has not arrived. They asked to call me back so they can call the driver. Around 15h45 I called again. I was told the driver said he dropped the order off already. I checked on my app and it showed delivered but I never got my order and there is no one else at the house. It was just us. There is no one else who could have taken it. They gave me the driver's number - ***. I called him and he said he dropped off my order at 14h45. He said thats all he knows. I called the branch again and told them the driver said he dropped the order off at 14h45 - But the store said they gave him my order at 15h02. They said I would be called back and a refund would be requested from the manager. I have received no feedback and when I try to call again, I cant get through. I ended up making egss and bread after paying R81 for my order. This is beyond dissappointing and I need my food or refund!!