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Phumelele M
1 reviews | Active since Apr 2018
16 Apr 2019, 16:36
Terrible customer service!
Nandos Nelspruit Branch!!!!! has the worst customer service in the country! Got My third order for over R700 wrong after waiting for over 1 hour for our order only to get it with no cutlery! to reward their filthy service, the manager offered us a quota chicken and chips! quata chicken and chips! WELLDONE NANDOS!
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Nando's's replyOfficial
17 Apr 2019, 11:23Dear Phumelele,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply17 Apr 2019, 11:23
Official
Dear Phumelele,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)