1 reviews | Active since Apr 2018
Terrible Customer Service.
Nandos Brackenhurst...
Disgraceful service...
Placed on order online at 10:00 and by 12:00 it still hadn't arrived. I tried phoning the branch numerous times, but my call was rejected every time. I then drove to the restaurant to collect the food. When I got there I was told two stories.
The one story was that it hadn't been delivered because they didn't have a slip for it.
The other story was that it has been delivered, somebody else might have taken my food on delivery.
Then one of the drivers who was standing on the opposite side of the counter told me "eish that order left long time ago."
The receptionist at my office then phoned me to tell me that our food had just arrived and the food is ice cold.
Is this what Nandos calls good customer service?
On the other hand, I am happy to say that Nandos Meyersdal provided excellent customer service and will only be purchasing from Nandos Meyersdal.
Good day Shana,
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Warm Regards,
Nando's Customer Care Team
Good day Shana,
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Warm Regards,
Nando's Customer Care Team