Terrible customer service

<p>I went to Nandos to have my lunch, and I made payment with my cheque card. The machine declined two times, and the store manager demanded me to pay in cash. I made payment in cash because he said the two payments will come back to my account. Then I went home, the following day I got an SMS stating that one transaction has been returned into my account. I called the store and told them that one payment has been returned but what about my other payment? The store manager Sibusiso said he will call the people that detail with their machine and he will call me back before 12 pm, at 1pm I called the store and asked Sibusiso I've been waiting for a feedback, he said he was too busy to deal with this matter but he will see what he can do. He called me later to say I should go to my bank and request a banking statement. I went to the bank and went back to the store and showed Sibusiso the statement and he told me its not his fault, I will have to wait for 72hours which I did, I went back yesterday to show him that the money is not back, he said I must go back to my bank and ask them to return my money back into my account. He gave me cash slip and said he will report the matter at the head office but he is not promising me that I will get my money back. The level of disappointment I got from the store owner, he showed me that doesn't care about me or my matter and that he said its not his fault. I will never use or buy anything from Nandos</p>