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Mpfanyiseni M

1 reviews | Active since Dec 2015

29 Sept 2019, 14:21

Teach drivers what to do when deliver food

I never thought i will actually have to write this review against this restaurant as a regular customer. I i placed my order on time and the time displayed for my order to arrive passed still waiting for my food. The delivery guy called me since he was lost but the address provided was correct. The delivery guy came with a swiping machine which he doesn't even know how it operates. I looked so stupid since the guy kept on swiping my card with no success but not declined. He called the restaurant don't know what for and he decided to give me the food to go and sort out the machine. The guy actually handled my food upside down and it looked like a mess since the source was all over a packaging bag. I wasted 15 minutes of my time at work just because of this stupid delivery guy who does not know how to do his job, i was standing in front of my work camera and have all evidence if needed. I called the restaurant and the people there are just worse since they didn't do anything about my situation they also had no sympathy at all. I returned the food and no one even bothered to at list call to find out what the problem is and i am damn hungry. I will not buy from therm never again.

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Replies (1)
Nando's
Nando's's reply01 Oct 2019, 13:41
Official
Dear Patricia,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)