jM
joy M

1 reviews | Active since Nov 2017

07 Nov 2017, 12:40

tcf- treat customers fairly

apart from receiving a very small piece of meat, my request was done done correctly. i asked for leg with extra sauce and what i received was a small dry piece of me with half chips. Thanks to the delivery guy Terrence who convinced me because i wanted to cancel the order. so disappointed because if i don't order, i go there. i noticed that you get better proper food if you actually go to the restaurant instead of ordering it and have it delivered. this is nonsense really. do you think i was treated fairly.........nope

0
Replies (2)
Nando's
Nando's's reply08 Nov 2017, 16:00
Official

Dear Joy,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

Nando's
Nando's's reply08 Nov 2017, 16:00
Official

Dear Joy,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)