Such a Disappointment

I called the Nandos number and the agent took my ordered which was directed to Ruimsig Nandos due to the two closer Nandos being off line. it was a 15min drive but I did not mind. The issue is I get there, have to follow the same long queue where orders are being done, then still wait for my order. I ordered at 19h03, was told to be there by 19h20, I waited the line for another 15min and only got my meal at 19h50. Is this the kind of service we must accept, the store had enough staff. Then when I get home, the order is not correct and the chicken which was suppose to be well done with extra sauce is under done and with less sauce. It had to be cooked again. If I did not have to drive the 15 min and another 15 min back I would have taken it back. This is pathetic.....why don't you just allow the call to go direct to the store and we can order and collect.....this call centre in between does not work and the store in Ruimsig needs a review of management and operations.