1 reviews | Active since Aug 2011
Stupid Rules from Headoffice
My family and I visited Nandos Tokai on Saturday 23 May I ordered my kids meals and then ordered a 1/2 chicken for me and my wife. The cashier then asked what flavour must the chicken be. I said I will have my 1/4 hot and the other one can be mild. She says no both must be one flavour I said it's not one piece of chicken its two separate quarters she said no both must be one flavour but I will call my manager. She calls the manager and explains what we want. the manager says that is the rule from head office you take both one flavour or you order something else. I have two requests please I want head office to explain to me the logic of their rule of doing that and also I want to know does the store managers get customer service training if not please invest in training your managers to treat customers a bit better. Nandos Tokai will defiantly not see me again.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)