TM
TSHEPO M

1 reviews | Active since Jun 2018

08 Jun 2018, 15:17

STUPID NONDO'S MANAGER

I WENT TO NANDO'S IN ARCADIA FOR 2 1/4 CHICKENS AND AS THEY GIVE ME MY ORDER AFTER SEEING THE LADY WHO IS PACKAGING PUTTING ONLY 1 HOT SAUCE FOR EACH MEAL I REQUESTED 1 MORE FOR EACH MEAL, TO MY SURPRISE SHE REFUSED. I ASKED HER IF I CAN BUY IT SHE SAYS NO ITS FOR FREE, THAT IS WHEN I ASKED FOR THE MANAGER & HE ALSO REFUSED WITH HOSTILITY. I PHONED CUSTOMER CARE ON THEIR SLIP AND THEY ALSO SAY NO THEY CAN ONLY GIVE 1 SACHED PER MEAL, REALLY?? SO THEY DON'T CARE ABOUT CUSTOMERS TO AN EXTEND THAT THEY WOULD GIVE YOU YOUR MONEY BACK INSTEAD OF A SIMPLE HOT SAUCE SACHED.

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Replies (1)
Nando's
Nando's's reply09 Jun 2018, 10:37
Official

Good Day TSHEPO MONYAI

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards,

Team Nondo's Customer Care