SM
Sakeena M

1 reviews | Active since Jul 2015

21 Sept 2017, 12:38

STORE SELLS OUT 100 BIRTHDAY SPECIALS IN 1 HOUR AFTER OPENING FOR BUSINESS (YEAH RIGHT)

I had told my husband and sons to go for lunch to Nando's in Springfield, Durban today the 21/09/2017 as they have a birthday special for R30 for a 1/4 chicken, single chips, fresh nando's roll and 330ml Coca-Cola. every store has 100 to sell per day however I find it rather strange that when they entered the store which was not busy at all at 11:15am for lunch as asked for the birthday special they were told that their quota of 100 was already sold out. I find it very difficult to believe that they were sold out on 100 specials as the special is a sit and eat and NOT a call and collect and store only opens at 10am. who are they bluffing????

Extremely disappointed with service like this... 1 HOUR AND SPRINGFIELD NANDO'S IS SOLD OUT.... WONDER WHO THEY TRYING TO FOOL???

0
Replies (2)
Nando's
Nando's's reply21 Sept 2017, 19:18
Official

Dear Sakeena

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

SM
Sakeena M's update21 Sept 2017, 19:30
Reviewer Update
thank you for your quick reponse. you call centre did call at 7pm however only to put clear to me that your special does infact sell out in 15min of the stores opening. and that every customer gets a max of 10 specials if they want. also if I want I must go stand in the queue which he says is everyday outside nando's stores from very early in the morning. Thank you very much for not resolving anything. however I will not go and stand for over 2 hours outside your store for a R30 meal when Wimpy has just as lovely a birthday special as Nando's infact I would rather go to Wimpy what ever time I wish than wait outside a Nando's for 2 hour before they open? Also Thank You for wasting my time by calling me in the evening. Disappointed :(