1 reviews | Active since Jul 2013
Still Waiting for the Voucher!!
I had an incident at Nandos Menlyn Mall about a month ago, after much following up for feedback from my side I got a call from the Regional manager Andrew who apologised for the matter, I did appreciate the call, at the end of the call he told me he would arrange of a voucher to be sent to me and that customer service will call me to arrange this, they did call half an hour later, I gave them the details, its now 2.5 weeks later I still have not received the voucher, I called and spoke to the regional manager Andrew last week as I still had the number from the prior call I received from him, he promised me he would follow up and also said this should have been sorted ages ago, this was last Friday I have not heard from anyone since then. its ridiculous that I have to chase after this, my experience at Menlyn Mall was not a nice one and I appreciated the apology but to now have to chase after the voucher, that's now the limit.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)