1 reviews | Active since Dec 2014
Still waiting for my order
I placed an order for delivery, and after having to repeat my order, they told me the order will be corrected after I hang up, because a manger had to be called, I double checked that the guy had my order correct to be changed by the manager, but did not receive my food after the promised 30 minutes. I phoned and was told my delivery is out and on its way, and after another hour I tried phoning again and no one picked up. Eventually someone from the branch phoned and said he spoke to the driver who couldn't get in at the gate, although we have security who would let him in if he were here,so they sent another driver who knew the adress, after more or less two hours, I am certainly not impressed! I can only imagine how cold my food is by now
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 60309
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 60309
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)