STAY AWARE FROM NANDOS SANDTON CITY!!!!!!!

I placed an order with Nandos Sandton City on Uber Eats for all my staff at 12pm and it arrived over 2 HOURS LATER at 2:05pm ICE COLD. Prior to this, I phoned Nandos Sandton City 23 times until they answered to follow up on the food.

When it finally arrived, not only was the food Ice Cold, but there were missing meals!!! I spoke to Ntombi, the manager of the Sandton branch, who could not give me a reason why their phone wasnt answered the previous 22 times. She offered to quickly re-make the missing meals and send them within 15 mins. Ater 35 minutes since the prior conversation, I followed up again after trying the landline 8 times, where Ntombi told me the food is still there and she's waiting for a driver. The missing meals arrived over 1 hour following my initial conversation with Ntombi!!! And ICE COLD of course!!

This is BEYOND UNACCEPTABLE not only from a company perspective but from a mangerial perspective. Never was there an offer provided to me to rectify this shocking service and poor managerment.

I WARN the public to stay FAR away from Nandos Sandton City!!!!!!!