LF
Lyle F

1 reviews | Active since Jun 2013

05 May 2015, 14:16

Stale, Old, Soggy

Hi,<br> <br> I order regularly from the obove restuarant and my first time coming accross such a rubish wrap, from any of the Nando's infact. <br> After coming an hour after I had ordered when being promised half an hour, it arrives in a sauce wet packet, and the wrap was in the box wrapping that looks like it was standing for hours (Wet and torn with the pastry hanging out of it). If that's not enough the pastry wrapping was soggy and the vegetables were in no way of a fresh state. I wouldn't give my dog the wrap(she eats like a Queen). thankfully, I ordered Gibblets with it which I could salvage my hunger pains with. <br> When the delivery guy was asked about the wet packaging I got a stare like I spoke a language from outa space. (Maybe I need to check on my vocabulary skills).<br> <br> Sad to say.<br> <br> Reciept number: ***<br> LYLE<br> ***

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Replies (1)
Nando's
Nando's's reply05 May 2015, 14:33
Official
Hello Fynnlr,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)