pM
phumzile M

1 reviews | Active since May 2015

04 May 2015, 07:53

staff not doing their job properly

I am so unhappy about the service that nandos is giving to clients I love nandos but I hate the fact that every time I buy food from them the will be something missing all the time they repeat the same mistake every time it's like I giving money away for free because I buy food and when I arrive home they haven't packed everything then I have to go back and get the staff they didn't pack which is very inconvenient for me as a customer I don't have time to go back try to remember my order number coz I don't have my slip then you fight with the staff because they will say they packed everything but they haven't, I wonder what do they do with the food that they don't pack do they take home with them coz I paid for it but I don't have it I feel like nandos is robbing me indirect you don't realize until you actually unpacked your food and you wanna eat.

0
Replies (1)
Nando's
Nando's's reply12 May 2015, 16:07
Official
Hello phumzile mabena,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)