1 reviews | Active since Dec 2016

20 Nov 2021, 18:43

So much for a drive thru

I ordered winglets at the Nandos drive thru in Montana and I was still waiting for my order 40 minutes later, while customers with bags full of food got their orders within 10 minutes. When I went in to enquire, my order was yet to be started. I was very disappointed and asked for my money back.

0
Replies (1)
Nando's
Nando's's reply21 Nov 2021, 10:23
Official
Good day Tendani,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
Kindly forward us your contact details to ***, and we will direct your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.


PERi-PERily yours,
The Nando's Customer Care Team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holiday)