mA
michael A

1 reviews | Active since Oct 2016

06 Oct 2016, 16:03

small chicken + no power!!!

<p>i visted the Nandos Pavillion Mall on tuesday , upon placing my order i was advised that they dont have the"Breast" piece and only legs, so if o rdered a full chicken was i going to get four legs????? after recieving our order we were shocked at how small the chicken was, very sad. minutes later....THE POWER GOES OFF. so we wait....5 minutes, no power......10 minutes no power......and during this time, the resturant is in darkness and staaf is running to close the door. it made us feel like the store was being ******. my wife felt very unsafe.....15 minutes LATER we request a manager and she suggests she gets some lights to our table, i requested a refund which also took time, waiting in a smoke filled resturant.</p> <p> </p> <p>WORST EXPERIENCE</p>

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Replies (1)
Nando's
Nando's's reply06 Oct 2016, 17:23
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.


We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.


We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.


PERi-PERily yours,


The Nando's customer care team


Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)