JJ
Jade J

1 reviews | Active since Jan 2021

28 Aug 2021, 11:14

Sickening

Terrible absolutely terrible. Firstly when looking at the menu, the item in question clearly states that there is cheese included in the meal. When the cashier tried upselling on cheese, he was informed that the menu stated the item already has cheese included. When we got home, the meal had no cheese, just a ton of onions instead. Horrible that the menu doesn't state there are onions in the meal. I hate onions and there was more onions on the meal than anything else. Disgusting. Furthermore my partner ended up with food poisoning from her meal so it's safe to say that Nando's has left a bad taste in my mouth and my partner's

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Replies (1)
JJ
Jade J's update04 Nov 2021, 17:55
Reviewer Update
I apologize for the delayed response. After a period of time that left me feeling that Nando's didn't pay attention to my initial review, Henry then got in contact with me. The only reason I didn't mind waiting for more than a month before someone reached out again, was due to the fact that there had been no expectations created regarding when I can expect a call while the investigation was being completed.

Thank you Henry for reaching out and coming up with a solution in which a common ground could be found. I've tried to change the initial 1 star however it seems that I am unable to do so