Sick of bad service

I'm sick to my neck with the level of poor service Nandos Montclair renders. I've had multiple issues previously and I've always just let things slide but wow, this is not on.

Today I called in for collect (knowing I'd be in a rush and won't have time to que) I was visiting someone in hospital and ordered food for them prior over the phone. I gave simple instructions of which none of them were adhered to. (I'm sure a call can be pulled for evidence). I asked my chicken be cut in 4 and that it be put in separate packets, a quater in each. Instead it's cut into 8 and put all in the same bag, I realised this when I got to the hospital. Not only that but when I got there I was served in a rude manner and with attitude by Lungelo Khumalo and made to wait an additional 10 minutes to collect.

I am not sure why we are being treated like we are not pay in customer's. This is totally not unacceptable, Nandos Montclair and it's staff honestly need to pull their socks up. What was the point of calling if I am still gonna be made to wait when I get there? As for the attitude it honestly need's a revamp of some sort. This is NOT on!!!!