TS
TANYA S

1 reviews | Active since Jul 2014

27 Feb 2015, 14:02

SHOCKING SERVICE AT NANDOS

I work across the road from Nandos and at least 15 to 20 of us buy at Nandos on any given day. I have at least 3 times a week ordered a kiddies meal at Nando's with absolutely no problem. Today I was advised by the Manager that I could not order a kiddies meal and he requested my Id ?? Really?? Never mind the 30 people in the queu behind me while he was arguing about the facts. At the end of the day surely the revenue that you receive from our office eating at your establishment on a regular DAILY basis is better than turning customers away. One kiddies meal compared to 12 adult meals, really ? In future myself and all my colleagues will only be going to Primi next door as their Manager is not a rude insolant man who then had the audacity to shout at me in the restaurant over the grill. I am a paying customer, and even worse, one of the ladies served my colleague with a kiddies meal at the till rights next to him. So I still got my meal and you lost at least 20 customers as they were all sitting with me at the time. Never mind that the service was disgusting and clearly he has no people skills with either his staff or customers.

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Replies (1)
Nando's
Nando's's reply27 Feb 2015, 14:42
Official
Hello T A Smith ,

Thank you for taking the time to submit your feedback through the Hello Peter website.

At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!

Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.

That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!

Regards,
Nando's Customer Care

Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za