Shocking service as usual - nothing has changed

I placed an order under my name on the 22/05/2020 and 12:55.

I asked the lady what time I can expect delivery and she said 40 minutes. At 13:40, I call again to check if my order had been processed as I did receive an order number.

The restaurant said that they only received the order 2 minutes before I called.

I, again called the call center and they asked me to hold for Customer Service - no one answered.

I called again and spoke to Sephiwe- the "team-leader", who was not helpful at all.

I was told that their system was down and they were just about to call me to let me know that there was a delay - this was nearly an hour and a half after I placed my order.

If there is a system error, I understand that, but let your customers know so that you are not waiting 2 hours for food that is not coming.

It is time to find alternatives to Nandos. Their service is the worst I have ever experienced.