1 reviews | Active since Jul 2011
Shocking service and lies
On purchasing my meal I was informed of the shortage of staff for that evening and on presentation of my meal I was assured that everything was there. On arrival at home I was dismayed to see that an item was missing so immediately called and spoke to Rene who apologised and said we could get our spinach and a voucher the next night as she would leave it for us behind the counter. Next night, Edmund, the manager had no idea what we re talking about. Returning later the week Edmund still had no idea what we were talking about and informed us that as manager he has no authority to do that. How can a manager have no authority. Absolutely useless. Sort it out and don't be an another example of this country's bad service. I have emailed to complain but have yet to receive an answer. Shocking.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)