1 reviews | Active since Jan 2013
SHOCKED SHOCKED SHOCKED
Myself and my wife, goes to Nando's in Brackenfell a lot. The reason why we are so frequent customers is because they are clean and neat and always had good service there. That was until Monday that past. that we got the shock of our life's. When we got there we went through the drive-thru as always. We got to the first window and there was no one but the window was open. I then waited 5 minutes After 5 minutes i hooted once as i thought that maybe it was not a bathroom break, but no one still came to the window. I then hooted again but a little longer but still no one came to the window. I then drove to the second window and to my surprise that window was also un-attended. And then hooted at the second window and also no one came to the window. I then drove to the last window (where you normally pick the food up) and I asked them if the drive thu is working? The manager than come to the window and asked me what is wrong? I then explained to her the problem and she immediately very rudely informed me that I am lying and that I need to go around again and if I do not go around she is not interested in helping me. We then left without food and I will never return again.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***