Shocked by Nandos' Arrogance

At about 21:30 on Friday, 16 October 2015 Nandos of Jabulani Mall failed to deliver my order as per my specification. Upon arrival at home, I realised that they had mixed up the flavour of my order. Assuming that, at that time of the night, the store had already closed, and being confronted by a hungry family, I was forced to consume the undesired meal with my family. <br> <br> As this was the third time I had been ill-treated by a Nandos, I registered my complaint as soon as I found time at about 18:15 the next Friday, 23 October 2015. After a debate, the apologetic manager (known as Duke) finally referred me to the customer care.<br> <br> At about 18:45 I called the said customer care. The lady who attended to my query unequivocally informed me that my complaint was going to be attended to only in theory because Nandos' policy could not allow them to either refund or compensate the customer when the order had not been returned. As per my request, she promised to email this policy on Monday, 25 October 2015.<br> <br> To date, Nandos has neither attended to my complaint nor emailed me the policy that allowed them to assault both my integrity and loyalty.