1 reviews | Active since Oct 2013
Services that sucks
I went to Nandos at the Pavilion on the 17/01/2016. Ordered our food and was told by the cashier it will take 8 to 10 min. Placed my order at 14:17. waited for the order to arrive. I could see it sitting at the couter waiting for the waiter to bring it to us. 14:33 no food still waiting. Asked to speak to manager. waited for 5min then Tom comes. Apparently he had an issue with his staff. Food arrives. The salad has horrible lettuce leaf and it was all getting brown. Sent it back.<br> <br> lots of customers were complaining. management needs to do a drastic upgrade to their staff and improve the quality of service.<br> <br> Had the worst experience at Nandos Pavilion. Wouldn't be going there again.
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Best regards,
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Best regards,