TG
Thomas G

1 reviews | Active since Nov 2014

20 Dec 2020, 15:25

Server not educated on the options

Went to nando’s Kathu where they offering a new avo and onion option, where they advertise the option of a plant based patty. When I enquired about it ,the server had no idea what the option even was and when I asked do they even know what a plant based patty was the response to me was, what is a patty. I only eat plant based meals so I left as I could see they have not been educated about plant based options

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Replies (1)
Nando's
Nando's's reply20 Dec 2020, 18:57
Official
Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)

Best regards,