1 reviews | Active since Sept 2017
Sep 17 Promotion
I have been a long time customer of Nandos and even though it has become an expensive extravagant we remain loyal customers. However what is most annoying is to see a promotion run by such a organisation for the benefit of a very few people. For any promo, you need to identify who are your most loyal customers and how u wish to reward them. It needs to fair to all and should never benefit a certain group of people. In your most recent promo R30 for a quater chicken chips with a cool drink, the deal is available to the first 100 customers only. Your most busiest times are towards the afternoons where people are rushing home from a long day of work or tired working parents that prefer takeout to cooking. Those are your loyal customers. However the only people benefiting from your promo are people who can afford to stand in a line as soon as you open your doors.To top it off, you only award the deal to the first 100 people. Here again it benefits only the very few. Please rethink your marketing strategies so that they are smartly thought out, to receive maximum benefit and focus on rewarding your most loyal customers. In this instance you have failed to do this - your loyal customers have been cast aside. For all future promos aim your strategies to those people currently benefiting from your most recent promo and kindly steer away from the honest, hard working people and parents that are your most loyal customers . . ..... for now.
A very unhappy loyal customer.
Dear Reshma,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Reshma,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)