1 reviews | Active since Jan 2015
Selling diluted cold drinks
On the 10th of April I drove and went to buy a Nandos Family meal with one 2 Litre of Stoney.When I got home, opening the cold drink was so hard that I had to eventually use my teeth to open the bottle. Taking note, I poured the cold drink and ate my meal along with my family.When drinking the bought cold drink it was officially diluted with probably water, my wife easily confirmed this when she drank hers and I hadn't told her yet that it tasted very weak.The cold drink is still in my fridge and looking at it makes me angry.So Nandos South Gate sold me a diluted Stoney cold drink which I cannot get refunded for as I do not have proof that I did not dilute the cold drink. That is very weak customer service Nandos.Atleast you could ensure (all the time, should it be required) the controls in place that what is being sold to your customers is still in the state that it was originally provided to you in.I don't even know what was used to dilute the cold drink that I bought.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,